1st / 2nd Line IT Support Engineer

1st / 2nd Line IT Support Engineer – Horsham - £30,000

An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support.

The Role:

You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities:

Respond to helpdesk tickets and troubleshoot hardware, software, and network issues

Support Windows environments, Microsoft 365, and general networking setups

Install, configure, and maintain IT systems and equipment

Escalate complex issues to senior engineers where needed

Deliver a high standard of service and communication to all users

About You:

Experience in a 1st or 2nd Line IT Support role

Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking

Excellent problem-solving and communication skills

A proactive, customer-focused approach to work

Full UK Driving Licence and access to a vehicle 

What’s on Offer:

Salary up to £30,000, depending on experience

Supportive team environment with opportunities for training and development

Career progression within a growing IT business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN