3rd Line Telecom Engineer

3rd Line Telecoms Engineer

Gateshead (Hybrid) | £37,000 + Car/Allowance | Full-Time, Permanent

Our clients are a national MSP with over 250 staff and 10 sites across the UK — and we’re looking for a skilled 3rd Line Telecoms Engineer to join their growing Unified Comms team in Gateshead.

What You'll Do:

Provide 3rd line support for VoIP, SIP, PBX, SBCs & connectivityEscalation point for 1st/2nd line engineersDeploy and support telecoms solutions across customer and internal networksWork with platforms like 3CX, Mitel, Teams Direct Routing, etc.Liaise with vendors, carriers, and clients to deliver top-tier serviceWork with the Development team as well as the BAU team.

What You’ll Need:

Proven 3rd line telecoms/UC experience (MSP background ideal)Strong knowledge of SIP, hosted VoIP, SBCs, firewalls, and networking (TCP/IP, QoS)Experience with Teams Direct Routing, 3CX, Gamma Horizon, or similarFull UK driving licence (occasional travel required)

What You’ll Get:

Hybrid workingCompany car or car allowancePaid certifications & ongoing training23 days holiday + bank holidaysCareer growth in a national MSP

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.

SER-IN