Account Manager

Account Manager – £55,000 + Uncapped OTE - North West London – MSP

A top-ranking Managed Service Provider is looking for an ambitious Account Manager to join their growing team. This is a client-facing role where you’ll build strong relationships, act as a trusted advisor, and drive commercial growth across a diverse portfolio of mid-market clients.

The Role

You’ll be the voice of the client — nurturing relationships, understanding their technical needs, and aligning them with the right IT solutions. Working closely with pre-sales, marketing, procurement and service teams, you’ll support renewals, identify upsell opportunities, improve client satisfaction, and protect recurring revenue streams.

What You’ll Be Doing

• Manage and grow a portfolio of key client accounts
• Conduct regular client meetings (onsite & virtual)
• Understand technical needs and recommend tailored solutions
• Drive renewals, upsells and cross-sell opportunities
• Support compliance needs (Cyber Essentials, GDPR etc.)
• Collaborate with marketing on client communications
• Produce proposals, sales orders and business reviews
• Maintain accurate account plans, documentation and risk registers

What We’re Looking For

• Experience in B2B account management or client services
• MSP experience strongly preferred
• Strong communication, relationship-building and presentation skills
• Commercially confident with pricing and financial discussions
• Proactive, client-focused and technically curious

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN