IT Account Manager

IT Account Manager – MSP | Up to £45K + Bonus | Frome (Hybrid)

Join a growing MSP as an IT Account Manager, acting as a trusted advisor to clients and bridging the gap between technical delivery and business strategy. This is a hybrid role blending account management, IT consultancy, and strategic planning.

The Role: Own and develop client relationshipsAdvise on IT strategy, infrastructure & compliance (Cyber Essentials, ISO 27001, Microsoft 365)Lead Quarterly Business Reviews and develop tech roadmapsIdentify upsell opportunities to improve client outcomesCollaborate on proposals and support new business assessments

About You: 4–5+ years in IT account management or consultancy (MSP experience ideal)Strong understanding of infrastructure, cloud, and cyber securityExcellent communicator – able to engage with both IT managers and CEOsAble to commute to Frome (BA11) – 3 days on-site post-probation

Nice to Have: Microsoft 365 hands-on experienceFamiliarity with compliance-heavy sectors (finance, legal, health)

Perks: Up to £45K + performance bonusHybrid working (after 3 months)Company car & phone (post-probation)Private health (after 2 years), 24–28 days holiday, TechScheme, free parking, and more

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN