Technical Support Engineer

Technical Support Engineer – East Tilbury - £30,000 – Great Opportunity!

Location: East Tilbury Salary: £26,000 - £30,000

Are you a driven and experienced Technical Support Engineer with a background in Managed Service Providers? Do you enjoy variety, from remote troubleshooting to hands-on installations and fieldwork? If so, we want to hear from you!

We’re looking for a confident and skilled IT professional to join our growing technical team. This is a fantastic opportunity to work on a wide range of technologies and clients, with plenty of scope for career growth and technical development.

Essential Experience:

To be successful in this role, you’ll have:

• Minimum 3 years’ experience in a technical support role within an MSP environment
• Field/onsite experience – comfortable with installing, diagnosing, and troubleshooting hardware/software
• A full UK driving licence – this role includes client site visits

Technical Experience:

We’re looking for someone confident across a broad range of tech, including:

• Windows Server (2016, 2019, 2022) administration
• Active Directory, DNS, DHCP
• Microsoft 365 configuration and support
• SharePoint migrations and adoption
• SQL Server administration and troubleshooting
• Windows 10 / 11 support and migrations
• Antivirus (preferably BitDefender)
• Strong networking skills – Switch config, VLAN, VPN, RADIUS (UniFi preferred)
• IT system and equipment installations (with safe cable management and equipment handling)
• Experience with PSA, RMM & Documentation tools – ideally Autotask, Datto RMM, IT Glue

Key Responsibilities:

• Resolve technical support issues both remotely and onsite
• Conduct onsite installations, diagnostics, and fixes where required
• Perform daily infrastructure checks, backup reviews, and proactive monitoring
• Handle support tickets and incidents in line with SLAs
• Participate in IT projects and infrastructure deployments
• Support junior team members as part of the escalation process
• Carry out regular system maintenance and updates
• Engage in client site visits and field-based project work when needed

Personal Skills:

• Strong communication and customer service skills
• Punctual, reliable, and willing to learn
• A self-starter who can work independently or as part of a team
• Friendly, approachable, and able to build rapport with clients

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN