Desktop Support Technician Apprentice
As an Apprentice Desktop Support Technician, you’ll provide frontline technical support that helps colleagues and students stay connected, productive, and secure. You’ll gain valuable hands-on experience while supporting desktop technology and telecommunications services across a complex and varied environment.
Role
- Provide first-line and second-line technical support for desktop hardware, software, and related IT services
- Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
- Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
- Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
- Carry out basic system administration activities, including support for user and computer accounts
- Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training
Information Communications Technician Level 3.
IT Technician level 3.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, working hours TBC
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 7th August 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Level 4-9 (Essential)
- IT GCSE, grade Level 4-9 (Essential)
- Maths GCSE, grade Level - 4-9 (Essential)
About the Employer
SERCO LIMITED
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.