Apprentice Digital Support Technician
Essential Computing provides email and collaboration solutions to businesses across Europe. We are hiring an Apprentice Digital Support Analyst to join our expert team, offering the chance to learn industry-leading technology with a company that has shaped the field for 30 years.
Role
- You will be working in our Portishead Office.
- Alongside your formal apprenticeship training, you will be a valuable member of our small team logging Support Calls.
- Then, working with our experienced analysts, troubleshooting problems to ensure we keep our customers happy.
- You will be learning about the software we support and the underlying Microsoft Infrastructure.
- We are a tight-knit team of 20 people. This is an ideal environment for someone who likes to roll up their sleeves and get stuck into whatever needs doing. We value autonomy, initiative, and a "team-first" attitude.
Training
- Digital Support Technician Level 3.
- Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
- City of Bristol College.
- Off-site in its entirety.
- Gain a solid foundation in IT support, including hardware setup, troubleshooting, and use of systems such as Microsoft 365.
- We would hope that the successful candidate would continue their career with Essential. Most employees stay with Essential for several years.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- CITY OF BRISTOL COLLEGE
- Working Week
- Monday to Friday 9 am – 5:30 pm one hour for lunch.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 29th May 2026
- Start Date
- Wednesday, 1st July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Willingness to Learn
- Reliable and Punctual
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
SEVERNSOFT LTD
Our focus is on looking after our customers, supporting one another, and enjoying the process every day. As a smaller company, there is a genuine opportunity to make a visible impact here. We take recruitment seriously because we’ve learned that "the right fit" is the most important factor for both your success and ours.