Account Manager

SF Recruitment have partnered with a high growth organisation looking to recruit an experienced Account Manager, to look after new and existing clients of theirs. Salary: £42,500 + £5k car allowance Working pattern: remote working with travel to clients (predominantly around Southampton/Portsmouth) and occasional days in the Solihull branch. There will also be fairly regular travel to Northern Ireland. Responsibilities will include: Act as the primary point of contact for clients & product users, addressing inquiries, providing updates, and resolving issues or concerns. Cultivate and maintain strong, long-term relationships with clients & product users, understanding their needs and ensuring their satisfaction. Manage a portfolio of clients & their subsequent product users, ensuring they receive exceptional service to enhance satisfaction and loyalty. Plan, schedule, and attend regular site visits across your region, delivering informative talks about our services and products. Monitor and analyse client account trends, identifying opportunities for revenue generation, cross-selling, and upselling. Be the first point of contact for escalations related to client/ product user queries, payment, tech, and other concerns. Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards. Address and resolve client/ product user complaints, ensuring a positive client experience and swift problem resolution. Be an expert on the company's products and services, ensuring complete understanding and effective communication with clients. Conduct virtual and face-to-face product demonstrations to ensure clients are fully aware of new technologies and service offerings. Provide feedback on insights and trends for the business to ensure client needs are addressed and expectations exceeded. Assist in onboarding new clients, ensuring a seamless transition and a strong foundation for a successful ongoing partnership. Provide client training on new software, products, and services and created training materials to support customer education. Organise and deliver virtual and face-to-face onboarding sessions for an efficient onboarding journey. Collaborate with the sales and internal teams to ensure timely and successful delivery of the agreement between both parties. Identify opportunities to upsell and cross-sell new products, technologies, and services to clients & product users, contributing to the company's revenue growth. Attend client events, manage new launch rollouts across all customers, and promote the value of the company's offerings. Be a contributor to client engagement strategies, focusing on retention and satisfaction. Analyse customer insights & feedback to report to the head of client operations, with suggestions for client retention strategies.