Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP

Field Service Infrastructure Engineer / 3rd Line Engineer  This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes- This will be office based and out to end client sites - Driving licence is essential (with minimum points)