ISOC Engineer Tier 2

ISOC Tier 2 Engineer

Location: Horwich, Bolton
Salary: £34,000 + Benefits
Hours: 24/7 Shift-Based Role

The Opportunity

We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects.

Key Responsibilities
Provide 2nd line diagnosis and resolution of network and security issues
Support and maintain customer systems including routers, switches, and firewalls
Act as an escalation point for Tier 1 engineers
Contribute to change management and IT service management processes
Work directly with customers as well as internal project teams
Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover
Engage in ongoing training and certification programmes to progress towards Tier 3

Skills and Experience Required
CCNA or equivalent certification - essential
Juniper (JNCIA/JNCIS) experience - highly desirable
Strong knowledge of Cisco and Aruba networking technologies
Background in an MSP, NOC, or NSP environment preferred
Solid troubleshooting experience across routers, switches, and firewalls
Server knowledge (Windows/Linux) beneficial
Ability to work both independently and within a team
Must be a British national and able to obtain Security Clearance (PV3)

Shift Pattern and Team
24/7/365 shift rota, typically week-on/week-off
Shifts start around 7:30am-8:00am
On-call rota included (including weekends and bank holidays)
Join an established team of 14 Tier 2 Engineers, reporting into a Tier 2 Team Leader

What's on Offer
Salary: £34,000
A clear training and certification roadmap (Cisco, Juniper, and security technologies)
Genuine career progression opportunities into Tier 3 and beyond
Exposure to a wide range of projects and customer environments
Comprehensive benefits package including:
23 days annual leave (increasing with service) plus your birthday off
Holiday buy scheme
Pension scheme
Death in service cover
Bonus scheme
Employee assistance programme
Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave
Active social calendar and professional development opportunities

Apply Now
If you are looking to develop your networking and security career in a dynamic ISOC environment with strong training and progression, we want to hear from you. Apply today to be considered.