IT Field Service Technician

IT Support Technician - On-Site & Remote | Manufacturing Sector We're working with a well-established UK manufacturer with a strong technical footprint across multiple industries. They're looking for an IT Support Technician to join their internal support function, delivering a mix of on-site and remote user support across their UK operations. This is a varied, hands-on role supporting a busy technical environment - ideal for someone who enjoys solving problems, improving user experience, and working closely with a range of teams. Key Responsibilities 1st and 2nd line deskside and remote IT support Ticket triage, issue resolution, and user communication Troubleshooting hardware and software in a Windows environment Managing devices (laptops, mobiles, printers) using MDM tools Assisting with basic networking tasks (patching, connectivity, setup) What You'll Need Previous experience in an IT support role (deskside or hybrid) Strong knowledge of Office 365, Active Directory, and imaging tools Familiarity with ServiceNow or other ticketing systems Exposure to basic server-side tasks (e.g. file shares, print queues) A proactive mindset with solid communication and troubleshooting skills What's on Offer 25 days holiday (plus bank holidays), with options to increase A competitive benefits package including enhanced pension and wellbeing support A friendly, supportive technical team and the chance to develop your skills in a hands-on environment This is a great opportunity for someone looking to take ownership of day-to-day IT support while gaining broader experience across devices, infrastructure, and user engagement. Interested? Get in touch to find out more or apply today.