Senior Insight Analyst

Senior Performance & Insight Analyst

Birmingham | Hybrid

We’re supporting a large UK organisation to appoint a Senior Performance & Insight Analyst into a mature Data & Analytics function. This role is focused on improving how performance data is interpreted and used by senior leaders, rather than building or maintaining reporting solutions.

The organisation operates across Facilities Management, Finance and Retail-style operations, and this role exists to strengthen the quality of insight and decision support across those areas.

Importantly, candidates do not need experience in all three.
Strong insight experience in any one of these environments is highly relevant.

What this role is really about

This is an insight-led role, centred on context, interpretation and narrative.

You’ll work closely with senior stakeholders to:

• Explain what performance results actually mean

• Identify what’s driving outcomes on the ground

• Highlight risks and opportunities early

• Improve the quality of decisions being made

The emphasis is on understanding performance in complex, operational environments, not on technical tooling or dashboard ownership.

Relevant background areas (experience in one or more is sufficient)

Candidates may come from any of the following, and do not need exposure to all:

Facilities Management / Services (highest priority)

• Insight into multi-site or contract-based operations

• Understanding productivity, cost drivers, service performance and margin

Finance & Commercial Insight

• Interpreting financial performance, forecasting and margin movement

• Partnering with finance teams to add context to numbers

Retail / High-volume Operations

• Performance insight in fast-moving, high-volume environments

• Translating large datasets into clear operational insight

What you’ll be doing

• Acting as a trusted insight partner to senior leaders

• Translating complex performance data into clear, actionable narratives

• Challenging surface-level interpretations of metrics

• Supporting leadership teams with insight that drives prioritisation and action

• Improving how insight is consumed across the organisation

• Working alongside BI and data teams, without owning dashboards or pipelines

What we’re looking for

• Strong experience delivering performance or commercial insight

• Background in Facilities Management, Finance, Retail, or similar operational environments

• Proven ability to explain what performance data means, not just report it

• Comfortable engaging and influencing senior stakeholders

• Confident communicator who can challenge constructively and add context

• Technical tools are secondary to judgement, interpretation and insight quality

What success looks like

• Leaders rely on your insight to understand performance

• Clearer performance narratives across operations and finance

• Earlier identification of issues and opportunities

• Better-informed decisions, not more reporting

Why this role?

• High-impact, insight-first position

• Mature data environment — foundations already in place

• Exposure to complex, large-scale operations

• Hybrid working and competitive package