Service Support Agent

Service Support Agent

Location: Nottingham, (Assessable on public transport)
Salary: £24,500 per annum
Contract: Permanent
Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch)

We are working with a growing business that is looking to recruit a Service Support Agent to join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently.

Key Responsibilities:
-Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems
-Log, update, and manage support tickets accurately, ensuring all actions are documented
-Troubleshoot and resolve basic technical and service-related issues, escalating where required
-Liaise with internal technical teams to ensure timely resolution of customer issues
-Maintain a high standard of customer service and clear communication throughout the support process
-Meet agreed service level agreements (SLAs) and performance targets
-Contribute to knowledge bases and process improvements where appropriate
-Work collaboratively as part of a large support team to ensure consistent service delivery

Skills & Experience
-Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable)
-Strong communication skills, both written and verbal
-Comfortable working with IT systems, CRM or ticketing tools
-Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
-Strong problem-solving skills and attention to detail
-A team-oriented attitude with a willingness to learn and develop technical knowledge

Please get in touch today with your updated CV if you are interested in this role.