IT Apprentice

IT Support Apprentice required to join a small IT team, working directly with the IT Manager. Gain hands-on experience providing 1st and 2nd line support, user onboarding, Microsoft 365, Active Directory, networking and IT projects. Ideal for someone with a passion for technology and a desire to build a career in IT.

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an excellent opportunity for an individual looking to start a career in IT while gaining hands-on experience in a busy business environment. Working closely with the IT Manager, you will receive direct mentoring and gain exposure to a wide range of technologies, systems, and projects. You will play an important role in supporting colleagues across the business while developing valuable technical and professional skills.

Key Responsibilities:

• Provide 1st and 2nd line IT support to users across the business.
• Troubleshoot hardware, software, network, and user account issues.
• Assist with the setup and configuration of laptops, desktops, mobile devices, and peripherals.
• Support user onboarding and offboarding processes.
• Maintain IT equipment inventories and assist with asset management.
• Work closely with the IT Manager to support IT projects and system improvements.
• Support the administration of Microsoft 365, Active Directory, and other business systems.
• Follow IT security procedures and contribute to maintaining a secure IT environment.

Skills and Personal Qualities

• Strong interest in IT and technology.
• Excellent communication and interpersonal skills.
• Good organisational skills with the ability to manage multiple tasks.
• Positive attitude and willingness to learn.
• Strong problem-solving skills and attention to detail.

Desirable Knowledge

Whilst not essential, the following experience or knowledge would be advantageous:

• Windows 11 and Windows Server environments.
• Active Directory and user account administration.
• Microsoft 365, Exchange Online, SharePoint and OneDrive.
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, switches and routers).
• SQL and SQL Server.
• Sage 200 and Sage CRM.

What You'll Gain

• Direct mentoring from an experienced IT Manager.
• Exposure to a broad range of technologies and business systems.
• Hands-on experience supporting users in a real-world IT environment.
• Opportunities to contribute to IT projects and business improvements.
• A recognised IT apprenticeship qualification.

• Attention to detail
• IT skills
• Communication skills
• Customer care skills
• Problem solving skills
• Organisation skills
• Analytical skills
• Logical
• Team working

• Information Technology GCSE, grade 5 (Desired)