IT Apprentice
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware.
Role
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
Training
- Remote Learning
- 6 hours off the job learning delivered by Starting Off
- Permanent position on completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 5th April 2026
- Start Date
- Wednesday, 15th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C or above (Essential)
- Math GCSE, grade 4/C or above (Essential)
About the Employer
SIGHT AND SOUND TECHNOLOGY LIMITED
The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential.