Onboarding Specialist Apprentice
This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one.
Role
- Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience
- Support customers with initial product configuration, guiding them through setup steps and best practices
- Help prepare and maintain onboarding documentation, guides, and training materials
- Participate in customer calls and meetings alongside experienced team members, learning how to build rapport and manage customer relationships
- Respond to customer queries during the onboarding process, escalating more complex issues to senior team members as needed
- Collaborate with internal teams, including Support, Product, and Sales, to ensure customer needs are met
- Assist with data entry, reporting, and tracking of onboarding progress and customer milestones
- Contribute ideas to improve onboarding processes, workflows, and the overall customer experience
- Develop a strong understanding of our product suite and how customers use our solutions in their day-to-day operations
Skills Required:
- A genuine interest in customer experience, technology, or SaaS
- Strong written and verbal communication skills
- Good organisational skills and attention to detail
- Proficiency with core IT tools (e.g., Microsoft Office, Google Workspace, or similar)
- A positive attitude and willingness to learn
- A natural problem-solver who takes initiative and isn't afraid to ask questions
- A team player who thrives in a collaborative environment and is open to feedback
Training
- Business administration level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Possible full-time permanent position upon completion of the apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Friday 9am – 5.30pm office based. On occasion you may need to work unsociable hours to communicate with the global team (this will be done remotely).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 21st July 2026
- Start Date
- Tuesday, 4th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/c (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
SIGN IN APP LIMITED
Our client is an innovative workplace that empowers organisations to manage visitors, resources, and workplace compliance with confidence. They are looking for a motivated and enthusiastic individual to join our Implementation & Professional Services team as a Customer Experience Onboarding Specialist Apprentice.