Renewal Specialist Apprentice
An exciting opportunity to work as a Renewal Specialist Apprentice. As part of your role, you will be responding to customer enquiries, serving as the primary point of contact, support testing, iteration, & much more, if you are interested, apply today!
Role
- Own and manage the renewal process for assigned customer segments
- Respond to customer enquiries related to renewals, including contract terms, pricing, billing, and renewal timing
- Manage cancellation requests and support save motions in partnership with internal stakeholders
- Ensure renewal documentation and system records are accurate and up to date
- Execute renewal workflows in alignment with company policies and timelines
- Partner with Account Management to ensure smooth hand-offs and alignment on renewal execution
- Collaborate with Customer Success, Finance, Legal, and Operations to resolve renewal-related issues
- Serve as the primary point of contact for renewal execution within assigned customer segments
- Actively participate in initiatives to automate and improve renewal processes
- Partner with internal teams to implement system and workflow enhancements
- Support testing, iteration, and rollout of process improvements
- Help reduce manual work and increase scalability over time
Skills Required:
The successful candidate will need to be well-organised and have previous experience in a customer-based setting. You must have excellent written and verbal communication skills, with the ability to manage multiple workflows and meeting deadlines. A driving licence would be preferred and at least a grade 4/C in both Maths and English GCSE.
Training
- Leve 3 Business Administration
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Possible full time permanent position after completion of the apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- STARTING OFF LIMITED
- Working Week
- Monday to Friday 9am – 5.30pm, office-based. On occasion, you may need to work unsociable hours to communicate with the global team (this will be done remotely).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Sunday, 12th July 2026
- Start Date
- Sunday, 26th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/c (Essential)
About the Employer
SIGN IN APP LIMITED
A prestigious company who have created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.
The Renewal Specialist is responsible for owning the end-to-end execution of customer renewals for low-touch and unmanaged customer segments. This role ensures renewals are completed accurately, on time, and with a consistent customer experience while helping drive operational efficiency and scalability through process improvement and automation.
The Renewal Specialist partners closely with Account Management, Customer Success, Finance, and Operations to manage renewal workflows, address customer inquiries, and support retention efforts as the business grows.