ICT Apprentice
We are a Managed Services Provider based in the UK & Cape Town. Our UK team is looking for an apprentice to support our clients remotely as well as onsite. Our team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.
Role
- Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
- Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
- Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
- Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
- Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs
- Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota)
- Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service
- Maximise and promote system utilisation by all users, providing relevant training where necessary
- Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram
- Provide excellent service for all customers and be willing to go the extra mile
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- Functional Skills in maths and English, if required
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining A Level 3 IT qualifications
- Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 13th June 2025
- Start Date
- Friday, 20th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
- Excellent written and verbal
- Adaptable and flexible
- Liaising - external suppliers
- Enthusiastic and positive
- Troubleshooting and diagnosing
Qualifications
- English GCSE or equivalent, grade 4/C - 9/A* (Essential)
- Maths GCSE or equivalent, grade 4/C - 9/A* (Essential)
About the Employer
SIGNET CONSULTANCY LTD
We are a London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of your IT infrastructure. Our expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.
- Company
- SIGNET CONSULTANCY LTD
- Location
- 9 Poplar Place, Hayes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- SIGNET CONSULTANCY LTD
- Location
- 9 Poplar Place, Hayes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted