ICT Support Apprentice
We are looking for a charismatic individual to join the team who will learn an elevated level of IT knowledge from the team. Duties will include disk encryption, backup management, plus more.
Role
- Managing ticket queues
- Experience on a busy service desk
- Office 365 deployment, maintenance and troubleshooting
- Google G-Suite / Workspace maintenance and troubleshooting
- Windows Server 2016/2019
- macOS for both troubleshooting and deployment
- DNS management
- AzureAD and Active Directory
- Disk encryption
- Backup management
- Manage hardware and upgrades
- Site visits
- Customer service
Training
ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday 9.00am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 6th August 2026
- Start Date
- Saturday, 15th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
SILVER CLOUD TECHNOLOGIES LIMITED
We provide IT support services to a range of business across London, the UK and overseas.