1st Line IT Support Apprentice
Start your IT career with SinglePoint Calls in Daventry. As our 1st Line IT Support Apprentice, you'll work on a real helpdesk, solving everyday tech problems for our team and clients while learning the ropes. Full training, friendly team and great prospects. No experience needed, just a genuine interest in tech.
Role
- Answering first-line IT support calls and emails from our team and clients, and logging each one on the system
- Helping users with everyday tech problems like password resets, logins, email and printer issues
- Setting up new user accounts and devices and getting them ready to use
- Working through common Microsoft 365 and Windows queries with support from the wider team
- Keeping support tickets up to date so everyone can see what has been done and what is still outstanding
- Escalating anything more complex to senior colleagues or our IT partner, and learning from how it gets resolved
- Following our security and data protection processes on every job
- Getting to know our phone systems and CRM so you can support the team that relies on them
- Building your skills each day through training, shadowing and hands on practice
Training
Starting 1st Line IT Support, working up to 2nd / 3rd Line support.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 08:30 - 17:00, may include evenings.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 1st July 2026
- Start Date
- Wednesday, 8th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
About the Employer
SINGLEPOINT CALLS LIMITED
SinglePoint Calls was founded in 2022, Since then grown to offering multiple services, such as Call Answering Service, IT Support, Outbound Calling, and Live Chat.