IT Service Desk Support Apprentice
Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face to face.
Role
Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face to face.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Respond to telephone calls, emails and Service Now requests for technical support
- Create, track and monitor problems to ensure timely resolution
- Escalate issues to the appropriate group when needed
- Identify, research and resolve problems reported by end-users
- Support Aptos Retail POS System
- Write tickets and assign jobs to the appropriate IT personnel
- Administer user accounts
- Install, configure and troubleshoot hardware and software, including portable and handheld devices
- Document procedures in order to use them in our knowledge base
- Own issues until job completion
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information communications technician qualification
- Career progression opportunities
- Possibility to secure a full-time position after successful completion of apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm) Shifts TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 21st July 2025
- Start Date
- Friday, 1st August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Passion for ICT
- Positive attitude
- Motivated
- Troubleshooting
- Proficiency in all Windows
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
SKECHERS USA LTD.
Our product reaches consumers through our strong domestic wholesale footprint, from department to athletic and specialty stores. Approximately 5,300 company- and third-party-owned retail stores worldwide. And the international market, our highest growth category and over half of our total business.
- Company
- SKECHERS USA LTD
- Location
- Ct3 Centrium, Griffiths Way, St Albans, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000 a year
- Posted
- Company
- SKECHERS USA LTD
- Location
- Ct3 Centrium, Griffiths Way, St Albans, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000 a year
- Posted