IT Service Desk Support Apprentice
Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face.
Role
Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Respond to telephone calls, emails and Service Now requests for technical support
- Create, track and monitor problems to ensure timely resolution
- Escalate issues to the appropriate group when needed
- Identify, research and resolve problems reported by end-users
- Support Aptos Retail POS System
- Write tickets and assign jobs to the appropriate IT personnel
- Administer user accounts
- Install, configure and troubleshoot hardware and software, including portable and handheld devices
- Document procedures in order to use them in our knowledge base
- Own issues until job completion
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information communications technician qualification
- Career progression opportunities
- Possibility to secure a full-time position after successful completion of apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm). Shifts TBC.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Monday, 21st July 2025
- Start Date
- Friday, 1st August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Passion for ICT
- Positive attitude
- Motivated
- Troubleshooting
- Proficiency in all Windows
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
SKECHERS USA LTD.
Our product reaches consumers through our strong domestic wholesale footprint, from department to athletic and specialty stores. Approximately 5,300 company- and third-party-owned retail stores worldwide. And the international market, our highest growth category and over half of our total business.
- Company
- SKECHERS USA LTD
- Location
- Ct3 Centrium, Griffiths Way, St Albans, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000 a year
- Posted
- Company
- SKECHERS USA LTD
- Location
- Ct3 Centrium, Griffiths Way, St Albans, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000 a year
- Posted