Application Support Engineer

Contract Length: Initial 9 months (with strong likelihood of extension)
Location: Remote with occasional travel to Geneva once every 3 months absolute tops (Paid for)
Rate: £550 - 585 (Inside IR35)

We are partnering with a leading global luxury retail organisation to recruit an experienced Application Support Engineer with strong expertise in GK POS and retail environments.

This is an excellent opportunity to join a large-scale international technology team supporting business-critical retail systems across a global operation. You will play a key role in ensuring the stability, performance, and continuous improvement of Point of Sale platforms that support thousands of users and customers worldwide.

Key Responsibilities

• Act as the technical lead for application support related issues across retail and POS systems
• Investigate, analyse and resolve complex incidents and system issues
• Provide expert-level support for GK Point of Sale (POS) solutions
• Work closely with cross-functional teams to identify root causes and implement permanent fixes
• Support ongoing system enhancements and continuous improvement initiatives
• Maintain and improve system reliability, performance and operational efficiency
• Produce and maintain technical documentation and knowledge articles
• Collaborate with stakeholders and contribute to key technical and operational decisions
• Mentor team members and share specialist knowledge across the wider support function

Essential Skills & Experience

• Strong commercial experience supporting GK POS
• Proven background within Retail environments
• Application Support/Production Support experience in enterprise environments
• Experience troubleshooting complex business-critical systems
• Excellent stakeholder management and communication skills
• Ability to work independently within a distributed global team

Desirable Skills

• SAP for Retail Point of Sale
• Business Process Implementation
• Engineering Support experience
• ITIL or best practice support methodologies

Working Arrangement

• Fully remote role
• Successful candidate will be required to collect a client laptop from Geneva as part of onboarding
• Occasional travel to client locations may be required (typically no more than once every three months and fully expensed)

Why Apply?

• Long-term contract with strong extension potential
• Work for a globally recognised luxury retail business
• High-profile retail technology environment
• Opportunity to work with industry-leading POS technologies
• Collaborative international team with excellent project exposure

If you have strong GK POS experience and a background in retail application support, we'd like to hear from you.