IT Support Engineer

Tech Support Engineer
Location: Glasgow (primarily office-based; hybrid considered

My client, a leading organisation in the UK retail sector, is seeking six Technology Support Engineers to join their Information Technology Operations team. You will be contributing to the M&S Service Desk project, supporting a wide range of business-critical systems.

Key Responsibilities:

• Resolve incidents and problems across multiple system components to ensure operational stability.
• Create and implement Requests for Change (RFCs).
• Maintain and update knowledge base articles to support efficient troubleshooting.
• Act as a subject matter expert and work independently on technical issues.
• Participate actively in team discussions and contribute to problem-solving.
• Build and maintain strong relationships with vendors for effective issue resolution.
• Identify potential issues proactively and implement preventive measures.
• Document processes and procedures to support team knowledge sharing.
• Support onboarding and mentoring of new team members.

Required Skills:

• Advanced proficiency in Active Directory.
• Strong experience in customer technical support.
• Solid understanding of incident and problem management.
• Proven IT troubleshooting capabilities.

This is an excellent opportunity to join a collaborative team environment and gain exposure to a high-profile project within a dynamic IT operations setting.