Technical Support Engineer

IT Support Technician

Location: Bromborough, Liverpool

Employment Type: Contract

.Please only apply if you have full working rights for the UK*

Job Summary

We are seeking a proactive and technically skilled IT Support Technician to provide ongoing support and maintenance for production and development systems, software products, and configured services across various platforms. This role involves both remote and onsite support, operating within defined processes and service models.

Key Responsibilities

• Deliver Level 1 and Level 2 technical support for hardware, software, and network systems.
• Maintain and support production and development environments, ensuring system stability and performance.
• Provide operating system-level support across server and network infrastructure.
• Troubleshoot and resolve desktop hardware faults and software issues.
• Build and configure laptops, including imaging and deployment processes.
• Support mobile devices (iOS and Android) and basic printer functionality.
• Collaborate with vendors and internal teams to resolve technical issues.
• Ensure high standards of customer service and user satisfaction.
• Document support activities and maintain accurate records of incidents and resolutions.

Required Skills & Experience

• Demonstrated understanding of diverse IT infrastructure environments.
• Strong customer service orientation with effective communication skills.
• Proficient in Windows 10 and Microsoft Office suite.
• Experience in desktop hardware troubleshooting and repair.
• Familiarity with laptop imaging and deployment processes.
• Knowledge for mobile platforms (iOS and Android).
• Experience with basic printer troubleshooting and maintenance.

Desirable Qualifications

• Relevant IT certifications (eg, CompTIA A+, Microsoft Certified Professional).
• Experience working in a structured IT support environment.
• Knowledge of ITIL processes or similar service management frameworks.