Customer Success Manager (Remote - US (Central or East Coast) or EU)

Customer Success Manager (Remote - US (Central or East Coast) or EU) We're working with a fast-growing global Data Infrastructure & Analytics company that provides an innovative data platform for the Life Sciences industry. Their SaaS platform is driving digital transformation in the space, helping big enterprises streamline IT processes, integrate AI/ML tools, speed up time-to-market, and stay on top of regulatory compliance. They're now looking for a Customer Success Manager (remote across the EU or US), someone who not only understands enterprise account growth, but loves being the strategic partner who drives long-term value and expansion. You'd be taking ownership of a portfolio of major enterprise accounts, often multi-site, building deep trusted relationships, spotting growth opportunities, managing risk, and ensuring feedback turns into action. Requirements:

• Extensive experience in Sales / Account Management / Growth-focused CSM
• Life Science or Lab Informatics / Scientific SaaS background
• Ability to navigate complex enterprise environments and speak the language of scientists and IT teams

One of the most exciting parts: You'd be reporting directly into the Director of Customer Success- with a clear path to step into his role within the next couple of years. If this fits your experience, please apply today!