Operations Manager - Stream
Since its launch mid 2025 Stream has become a fast growing division of SM UK, today it delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers and their bottom line.
We're seeking a high-calibre Operations Manager to join our team in Leeds. This role requires a true leader with energy, character and passion. Since launching Stream we have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that is at the forefront of SaaS in the world of Fleet telematics and video safety.
2026 is set to be a record year and this role will bring a huge array of opportunity to make a difference, achieve success, and lead a high performing team.
Key Responsibilities
Leadership & Strategy
- Lead the Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence.
- Develop and implement the strategic plan for Stream's product, service, and operational performance.
- Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability.
Commercial & Operational Management
- Own departmental P&L, budgeting, resource planning, and reporting.
- Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases.
- Oversee delivery, support, and ongoing service performance to ensure exceptional customer experience.
Team Development
- Recruit, mentor, and inspire a growing team of specialists across technical, operational, and support functions.
- Set clear objectives and KPIs, ensuring the team is empowered to succeed.
- Encourage continuous improvement, skills development, and cross-department collaboration.
Product & Innovation
- Work closely with suppliers, internal stakeholders, and customers to shape product development and new features.
- Identify market trends, competitor activity, and opportunities for Stream to stay ahead of the curve.
- Champion a culture of curiosity, improvement, and forward-thinking technology adoption.
Stakeholder Management
- Act as the central contact for Stream across sales, operations, engineering, and senior leadership.
- Represent the Stream division internally and externally, presenting with confidence and energy.
- Build strong relationships with customers and partners to strengthen Stream's market position.
Skills & Experience
- Proven experience in leadership roles, ideally within telematics, fleet technology, SaaS, or related technical sectors.
- Strong commercial awareness with experience managing budgets, KPIs, and strategic planning.
- Exceptional communication, presentation, and stakeholder-management skills.
- Naturally energetic, driven, and positive, with a strong ability to motivate and inspire others.
- Ability to think strategically while staying hands-on and operational when needed.
- Problem-solver with a continuous-improvement mindset and a passion for customer success.
Personal Attributes
- Dynamic and charismatic leader
- Highly organised and proactive
- Strong sense of ownership and accountability
- Innovative thinker with a growth mindset
- Confident decision-maker with resilience and adaptability