Graduate IT support analyst

Have you got a mind for technology? Enjoy helping people and solving problems?

The business provides a wide range of IT services and solutions to small to medium sized businesses across a range of industry sectors. You will be helping them with day-to-day problems that come up with their IT systems and equipment.

For example, they may have a problem with Windows 10 or macOS computers; or you may be giving application support for Microsoft Office and Adobe products. Or it could be something related to cyber security, or file-sharing systems. And as you get more experience, you'll be handling more complex problems.

You’ll be speaking with the customer to establish the problem; then working out a solution for them.

As you gain experience, you’ll develop your project management skills and get involved in project implementations; from PC renovation and replacement projects, to Cloud services deployments, to implementing whole infrastructures on both a small and large scale.

You will gain experience of a wide range of IT disciplines that you would not expect to cover working for a large company.

TRAINING AND DEVELOPMENT

Your job title will be Graduate IT support analyst. You’ll get loads of training and support from more experienced colleagues, and will take on more responsibility as time goes on.

There will be a lot of investment in training and development for you. Over the first 2 years your strengths and interests will become clear, and your specific career path can be planned.

For example, you may want to work towards being a senior support analyst, a network engineer, or a security engineer. Or perhaps customer management and line management if you like the sound of that.

Other graduates have done well and progressed with the business.

WHERE YOU’LL BE DOING IT

The offices are near Liverpool Street station in the City of London. Most of the customers are based within walking distance (or a short tube ride). Once you have a bit more experience you will be able to work from home for one day a week, rising to 2.

WHAT YOU’LL GET

In addition to a starting salary of between £, you will get benefits including: subsidised gym membership, season ticket loan, subsidised lunch, and a bonus based on company performance.

Hours are 8am-5pm, or 9am to 6pm Monday to Friday (occasional, paid, after hours or weekend work where needed).

WHAT YOU’LL NEED

A Computing related degree with a minimum 2:1.

You’ll be working with customers, and other internal departments, so you need to be happy dealing with people (bonus points if you already have some experience working with people, for example in a retail, hospitality, or customer service role).

And you’ll need to be the sort of person who wants to keep learning and developing your skills.