IT Support Executive Apprentice (Snows Motor Group)
Role
- Supporting the IT team in resolving technical issues.
- Creating incident tickets for all technical issues raised to the helpdesk.
- Troubleshooting hardware issues with the support of the IT team.
- Processing new starters and leavers.
- Building and configuring desktops and laptops from our build station.
- Reporting monitoring system notifications and alarms to IT Management.
- Participating in weekly team meetings.
- Working closely with other team members to complete projects.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
The role offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 27th May 2024
- Start Date
- Monday, 3rd June 2024
Desired Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Team working
- Desire to learn
- Good attention to detail
- Strong work ethic
- Adaptable to change
- Accuracy
- Able to work tight deadlines
- Planning skills
- Research skills
- Interpersonal skills
- Relationship management
- Enthusiasm for learning
- Logical approach
- Working independently
- Confident
- Fluent spoken in English
- Fluent written English
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- SNOWS BUSINESS HOLDINGS LIMITED
- Location
- Snows House Second Avenue, Millbrook, Southampton, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted
- Company
- SNOWS BUSINESS HOLDINGS LIMITED
- Location
- Snows House Second Avenue, Millbrook, Southampton, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted