Customer Support Apprentice
As a Customer Support Apprentice, you will be the friendly and helpful first point of contact for our customers. You'll work alongside experienced team members to learn how to provide excellent customer service while developing your technical knowledge and problem-solving skills.
Role
- Answer customer queries via phone, email, and online portals
- Log and manage support tickets using our CRM and ticketing systems
- Assist in troubleshooting basic technical issues
- Escalate more complex queries to senior team members
- Keep customers updated throughout the resolution process
- Maintain accurate records of interactions and resolutions
- Support the wider team with administrative tasks when required
Training
- An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
- Permanent position will be given to the right candidate.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- SBC TRAINING LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.00pm, with a 30-minute paid lunch break.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 3rd July 2025
- Start Date
- Thursday, 17th July 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
SOCIAL TELECOMS CIC
At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.
- Company
- SOCIAL TELECOMS CIC
- Location
- 262 Monkmoor Road, Shrewsbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- SOCIAL TELECOMS CIC
- Location
- 262 Monkmoor Road, Shrewsbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted