Infrastructure Operations Engineer Apprenticeship
Join us as an Infrastructure Operations Engineer Apprentice and gain hands-on experience in cloud infrastructure services. You’ll work alongside experienced engineers, developing practical skills in infrastructure operations.This is a great opportunity to build a strong technical foundation while gaining real-world experience.
Role
- Monitor cloud infrastructure, platforms and applications to help maintain reliable and available services
- Respond to operational alerts, carry out first-line investigation and escalate incidents when needed
- Record, prioritise and update incidents using established service management processes
- Support routine infrastructure operations, maintenance activities, changes and service requests
- Help investigate recurring technical issues and contribute to resolving problems
- Maintain accurate technical documentation, configuration records and asset information
- Work with engineers, users and third-party suppliers to support infrastructure services
- Follow security, compliance, data protection and operational procedures
- Develop your technical skills through practical experience, training and knowledge sharing
- Contribute ideas to improve infrastructure services and operational processes
Training
- IT Solutions Technician Level 3
- Blended training with SoftServe LTD and Learning Provider
- Monday to Friday, 9am to 5pm 40 hours a week
- At least 20% of your working hours will be spent training with Learning Provider
You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- Monday to Friday, 9am to 5pm 40 hours a week
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 15th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
- Incident management awareness
Qualifications
- English language & Literature GCSE, grade Grade 5 and above (Essential)
- Math GCSE, grade Grade 5 and above (Essential)
- English Language & Literature A Level, grade Grade B and above (Essential)
- Math A Level, grade Grade B and above (Essential)
- A Level, BTEC or equivalent qualification in IT BTEC, grade Merit or above (Desired)
About the Employer
SOFTSERVE SYSTEMS LIMITED
SOFTSERVE SYSTEMS LIMITED is a leading provider of digital advisory, software development, and digital engineering services, with 11,000+ associates and 62 offices across 16 countries. Headquartered in Austin, Texas, with European headquarters in Lviv, Ukraine, SoftServe serves clients across North America, Europe and Middle East helping them transform their businesses through technology consulting, engineering, and digital solutions.