Technical Support Engineer Apprentice
This is a full time position working within our Technical Services Team whilst studying towards a degree. This role allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes. The programme offers a highly practical approach to learning that is immediately applicable to workplace situations.
Role
We are looking for talented and motivated individuals with a passion for technology who are looking for a long term career at SolutionsPT. We have had previous apprentices develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university well positioned to step into senior positions. The skills they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more.
The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers’ needs. The purpose of this role is:
- Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
- Handling incoming customer problems relating to the
- Implementation and application of the software
- Logging requests in the call tracking system
- Seeking to resolve customer problems effectively and efficiently
- Providing an element of training and consultancy to customers
- Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
- To be a trusted advisor for the products allocated, including certification on products where applicable
- Staying up-to-date with the development of new products and operating systems
- Identifying opportunities to improve the efficiency of the team and the service it provides to customers
Training
- Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
- Teaching is delivered face to face one day a week during the academic year.
- Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.
- Continuous on the job training, with clear career progression in more senior technical roles throughout the business.
- We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- MANCHESTER METROPOLITAN UNIVERSITY
- Working Week
- Monday to Friday. Times to be confirmed.
- Expected Duration
- 48 Months
- Positions Available
- 1
- Closing Date
- Thursday, 30th May 2024
- Start Date
- Thursday, 1st August 2024
Desired Skills
- Communication skills
- IT skills
- Analytical skills
- Team working
- Self-motivated
- Inquisitive personality
Qualifications
- Maths and English GCSE or equivalent, grade A*-C/9-4 (Essential)
- Various A Level or equivalent, grade BCC (104 UCAS Points) (Essential)
About the Employer
SOLUTIONS PT LIMITED
SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services ), number 33 in the Top 100 Companies To Work For with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. We are now seeking individuals who can join our post sales Technical Services Team whilst studying towards a degree in Digital & Technology Solutions. You’ll follow a structured curriculum set by the Manchester Metropolitan University spanning a period of four years. During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Services Team.
- Company
- SOLUTIONS PT LIMITED
- Location
- Unit 1 Oakfield Road, Cheadle Royal Business Park, Cheadle, Cheshire, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,500.00
- Posted
- Company
- SOLUTIONS PT LIMITED
- Location
- Unit 1 Oakfield Road, Cheadle Royal Business Park, Cheadle, Cheshire, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,500.00
- Posted