First Line IT Support Apprentice
You will provide 1st and 2nd level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on.
Role
Main responsibilities:
- Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
- Manage calls from customers and log tickets into the Sota Service Desk Management Tool
- Ensure all problems are progressed in line with Sota best practice
- Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
- Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction
- To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
- Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
- Continuously strive to improve the efficiency and quality of the service
- Ensure compliance with all policies, processes and procedures mandated by the company
Training
Information Communications Technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- Pension
- Life Assurance
- Income Protection
- Perkbox Membership
- Free use of on-site swimming pool
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday 08:45 - 17:15
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th April 2026
- Start Date
- Friday, 24th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)