Apprentice IT and Digital Support Technician J3508

Are you interested in technology, enjoy solving problems and like helping people?
This is a great opportunity to start your career in IT while gaining hands-on experience within a busy and varied digital environment.

No two days will be exactly the same. You will develop your technical and customer service skills while supporting a wide range of users and technology.

Your role will include:

• Providing first-line IT support to staff and students
• Helping to identify and resolve IT problems and service requests
• Setting up desktops, laptops, tablets and mobile devices
• Supporting user accounts, including password resets and account changes
• Helping with technology in classrooms and meeting rooms, including interactive displays, AV equipment and printers
• Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Learning how to use device management technology such as Microsoft Intune and Autopilot
• Installing and configuring software applications
• Helping to maintain accurate records of IT equipment and assets
• Recording work and updates on the ICT service desk system
• Working with experienced colleagues and escalating more complex problems when needed
• Getting involved in ICT projects and technology rollouts
• Occasionally supporting other College locations when required
• Following College requirements around safeguarding, information security, GDPR and health and safety
• Completing your apprenticeship training and applying what you learn in your day-to-day role

• Communication skills
• IT skills
• Organisation skills
• Team working
• Initiative
• Can manage yourself
• Ability to deal with pressure
• Motivation
• Commitment
• Common sense
• Reliability
• Enthusiasm

• English GCSE, grade 4 to 9 (A* to C) (Essential)
• IT GCSE, grade 4 to 9 (A* to C) (Essential)
• Maths GCSE, grade 4 to 9 (A* to C) (Essential)