Client Account Manager

Company Overview

SOZO is a B Corp digital growth agency for ecommerce and purpose-led brands, delivering sustainable growth through creativity and innovation. Not defined by service, but by objective, SOZO helps brands Create, Grow and Convert.

Who are we looking for?

We are seeking a personable Client Account Manager who enjoys working in a creative environment. Someone friendly, enthusiastic yet also passionate about the detail; achieving timings, sticking to budgets and managing the delivery of high-quality website projects with a meticulous attention to detail.

You will need to advise clients on their digital marketing and then liaise with our marketing team to help meet their requirements, and then report the results to clients. You will manage your own set of clients and have autonomy to advise and direct their projects. We expect you to be proactive in advising your clients and in the upselling of our other services to them.

Applicants must have at least 3-5 years of commercial experience delivering website projects of various sizes and technical complexities across a range of market sectors.

You must be able to demonstrate how you have successfully delivered website projects on time and on budget, and demonstrate knowledge of e-commerce.

This role will be hybrid, at work/remote, with a minimum of two days based at our Cheltenham office (in Tivoli).

Your main responsibilities:

• Managing client relationships, including regular communication, meetings, calls, and presentations
• Project Management of website builds
• Achieving deadlines and milestones and
• Giving your clients regular progress updates
• Cross-selling of our services to our clients
• Monitoring timings vs budgets
• Coordinating with internal design, development and marketing teams
• Presenting digital marketing reports to clients
• Take an active part in and contribute to our team, and evolve our services
• Share initiatives, best practices and results
• Keep up to date with the latest digital marketing trends and best practices

Ideal candidate:

• Excellent planning, organisation and communication skills
• Ability to self-manage and keep track of multiple project streams
• Confident communicator with excellent writing and speaking skills
• Comfortable selling new services to clients
• Attention to detail and the ability to multitask effectively
• Broad experience in Digital Marketing
• Experienced in project and client management
• Personable and easy to work with
• Absolutely passionate about the internet and digital marketing
• Ability to think creatively, identify and resolve problems
• Ideally familiar with Teamwork.com or similar project management software
• Key Attributes Required:
• Is proactive in planning to achieve targets and objectives, which deliver profitable outcomes
• Proactively improves the quality of service we deliver to all of our customers
• Respects the views of others and positively contributes to a learning environment that encourages excellence
• Continually asks what more could be done, willingly takes the initiative and consistently does more than is required
• Be proactive with suggestions and pre-emptive with solutions
• Receptive to feedback and asking for help when unsure.

What it's like to work for us:

• Our culture and values:
• Innovative, cutting-edge, forward-thinking
• High standards and great pride in our work and reputation
• Collaborative and happy to share knowledge and help each other
• Open to constructive criticism
• Positive and supportive working environment
• Environmentally friendly
• Importance of work-life balance
• Approachable Management Team
• We like to reward our staff generously and fairly

Salary:

• Up to 45,000 per annum, depending on experience and level.
• Plus a pension scheme and a generous holiday.

Rewards:

• A highly competitive basic salary (with potential for an annual pay rise subject to meeting performance targets).
• Annual staff bonus after a qualifying period.
• Option to work from home/remotely for 2-3 days per week.
• Spacious offices within a sought-after area of Cheltenham (Tivoli).
• A relaxed, creative atmosphere.
• Collaborative culture.
• Personal development and training are encouraged.
• Yearly personal development plan.
• Christmas and summer staff parties, as well as ad hoc lunches and team socials.
• If you consider yourself to be a strong candidate for this role and are looking for the next progression in your career to develop your knowledge and skills, then we’d love to hear from you.

Please send your CV to joseph@sozodesign.co.uk and use Application - Client Account Manager and your Name and Surname in the subject line.