Trainee IT Support Apprentice
Kick-start your IT career with Speller Metcalfe as a Trainee IT Support Apprentice. You’ll support colleagues with everyday tech, Microsoft 365, laptops and devices while gaining real hands-on experience in a friendly, forward-thinking construction business.
Role
- Respond to IT requests by phone, email, Teams and the ticketing system.
- Log and resolve first-line incidents, escalating more complex issues when needed.
- Set up laptops, monitors and mobile phones.
- Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi-Fi, VPNs and user accounts.
- Maintain asset records and support starter and leaver processes.
- Contribute to IT projects and follow company security policies.
Training
Information Communications Technician Level 3 Apprenticeship Standard
The successful candidate will undertake a 22-month nationally recognised qualification through TDM. This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an external end-point assessment.
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
Opportunity to develop practical IT support, Microsoft 365, device management and troubleshooting skills within a busy IT environment, with the potential for continued employment and career progression subject to successful completion of the apprenticeship and business requirements.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 9th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Willingness to learn
- Patient
- Reliable