Salesforce Product Manager

Salesforce Product Manager

Location: Sheffield

Working set up: 1-2 days a month in office required for stakeholder meeting.

Salary: £75,000 – £90,000

About the Company

We are partnering with a leading customer-focused organisation undergoing significant digital transformation and investment in customer experience technology. The business operates at scale across the UK, delivering essential services to millions of customers while prioritising innovation, sustainability, and service excellence.

With a strong commitment to modern technology platforms and continuous improvement, the organisation is investing heavily in Salesforce capabilities to enhance operational efficiency, customer engagement, and service delivery.

This is an exciting opportunity to join a collaborative and forward-thinking environment where technology and customer experience sit at the heart of strategic growth.

The Opportunity

We are seeking an experienced and commercially minded Salesforce Product Manager to lead the strategic development and optimisation of a Salesforce Service Cloud environment.

In this role, you will own the Salesforce product roadmap, working closely with business stakeholders, technical teams, and third-party partners to deliver scalable, user-focused solutions that drive measurable business outcomes.

You will play a pivotal role in shaping the future of the Salesforce platform, ensuring enhancements align with organisational objectives while improving both customer and operational experiences.

This position offers the opportunity to influence digital transformation initiatives, mentor Salesforce administrators, and contribute to the long-term Salesforce strategy across multiple business functions.

Key Responsibilities

• Develop and manage the Salesforce product roadmap aligned to business priorities and stakeholder requirements
• Identify, prioritise, and deliver platform enhancements that improve efficiency, customer satisfaction, and commercial performance
• Collaborate with cross-functional teams to ensure product objectives align with wider organisational goals
• Define product requirements, user stories, and acceptance criteria for new functionality and enhancements
• Conduct market and competitor analysis to identify opportunities, trends, and innovation within the Salesforce ecosystem
• Work closely with development teams to ensure successful delivery of projects on time and within budget
• Maintain comprehensive product documentation including release notes, user guidance, and technical specifications
• Analyse user feedback, platform usage data, and operational performance to drive continuous improvement
• Support go-to-market planning and stakeholder engagement for new platform capabilities and releases
• Build strong relationships with internal stakeholders and external partners to gather feedback and shape product direction
• Coach and mentor Salesforce administrators while supporting wider capability development across teams
• Manage third-party suppliers and ensure delivery standards and expectations are consistently achieved

Required Skills & Experience

Essential

• Proven experience as a Product Manager, Product Owner, or similar user-focused Salesforce leadership role
• Strong expertise within Salesforce Service Cloud
• Broad understanding of the wider Salesforce ecosystem, including Sales Cloud and Marketing Cloud
• Experience developing and managing product roadmaps and translating them into prioritised delivery backlogs
• Ability to collaborate effectively with technical teams and influence senior stakeholders
• Excellent communication, stakeholder management, and relationship-building skills
• Experience driving strategic outcomes through technology-led change
• Strong analytical and problem-solving capabilities
• Experience mentoring or coaching Salesforce administrators and managing third-party suppliers

Preferred

• Salesforce certifications
• Experience working within large-scale or customer service-led organisations
• Exposure to agile delivery methodologies
• Experience supporting digital transformation or customer experience initiatives

Location & Working Pattern

• Hybrid working model with flexibility available
• Modern city-centre office location within easy access to major transport links
• Occasional travel to other UK locations may be required
• Full-time role, Monday to Friday, with occasional out-of-hours support as needed

Benefits

• Competitive salary and performance-related benefits
• Generous annual leave allowance plus bank holidays
• Pension scheme
• Employee discounts and retail savings platform
• Employee share and savings schemes
• Employee Assistance Programme providing confidential wellbeing support
• Flexible and hybrid working opportunities
• Ongoing professional development and career progression opportunities
• Inclusive and collaborative working culture focused on employee growth and wellbeing

Equal Opportunity Statement

SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire. We offer reasonable accommodation at every stage of the application and interview process.

Please feel free to reach out!

jarret.devlin@hotmail.co.uk

01617110288