IT Apprentice (Level 3 Information Communications Technician)
This is a fantastic opportunity for a computer and technically literate individual who'll have the chance to get involved in providing 1st Line Help-desk Technical Support to external customers, assisting them with hardware and software problems. Apply today for a Summer 2024 start!
Role
- Aim to provide technical support; answering support queries either via phone, emails or on-site.
- Learn how to maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Develop on how to take ownership of user problems and be proactive when dealing with user issues.
- Learn how to respond to enquiries from clients and help them resolve any hardware or software problems.
- Aim to maintain a log of any software or hardware problems detected.
- Support other users in the use of computer equipment by providing necessary training and advice.
- Learn how to allocate more complex service issues to the relevant IT Support members.
Training
- Information & Communications Technician - https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
Apprentices attend Loughborough College 1 day per week for training and development of skills, knowledge & behaviours. Apprentices also receive 1:1 support from a trainer/assessor in the workplace. The qualification includes assignments, work-based company projects and self-study.
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LOUGHBOROUGH COLLEGE
- Working Week
- Monday – Thursday 8am – 4:30pm/Friday 7:30am – 1:30pm
- Expected Duration
- 24 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st May 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- 5 subjects including Maths, English and Science GCSE or equivalent, grade C / 4 or equivalent (Essential)
About the Employer
SPS Technologies Limited
SPS Technologies has been established since 1936, its product offering and investment strategy is focused on technically sophisticated components and materials that are necessary and vital to key end-user markets such as aerospace, transportation, power generation, racing, farm and construction equipment and general industrial. Quality control programs of all SPS businesses reflect the demanding requirements of SPS' aerospace heritage. All product lines benefit from the culture of quality that has a long history at SPS. Because of this culture and our strong product design capability, many of SPS' products are manufactured for safety-critical applications.
- Company
- SPS Technologies Limited
- Location
- Troon industrial Area, 191 Barkby Road, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,175.68
- Posted
- Company
- SPS Technologies Limited
- Location
- Troon industrial Area, 191 Barkby Road, Leicester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,175.68
- Posted