Customer Service Specialist

About the Role

Are you passionate about delivering exceptional customer service and creating outstanding workplace experiences?

We are looking for a proactive and customer-focused Customer Service & Workplace Specialist to join our team. This exciting and varied role plays a central part in ensuring colleagues, clients and visitors receive the support, services and workplace experience they need to be productive, comfortable and successful.

Working across customer service, workplace support, facilities coordination, logistics, mail and print services, you will be a visible presence throughout the office, helping to resolve issues, answer queries and deliver a seamless customer experience.

No two days are the same. You’ll work both on the practice floor and within the Workplace Solutions Hub, providing support wherever it is needed most.

What You'll Be Doing

• Deliver exceptional customer service to colleagues, clients and visitors.
• Act as a key point of contact for workplace-related services and enquiries.
• Build strong relationships across the business, providing support and resolving issues efficiently.
• Take ownership of customer requests and ensure timely follow-up and resolution.
• Support colleagues in making effective use of office facilities, technology and workspaces.

Workplace Experience

• Conduct regular checks of meeting rooms, client areas and communal spaces to ensure high standards are maintained.
• Take a proactive and visible approach to supporting customers throughout the workplace.
• Report and monitor maintenance issues through to resolution.
• Support workplace technology, meeting room equipment and collaboration spaces.
• Assist with office space utilisation and workplace services.

Facilities & Compliance Support

• Support workplace audits, inspections and compliance activities.
• Assist with health and safety checks and workplace initiatives.
• Support new joiner activities and workstation assessments.
• Coordinate contractor access and maintenance activities when required.
• Assist with workplace safety, emergency preparedness and evacuation activities.

Mail, Courier & Logistics Services

• Process incoming and outgoing mail and courier deliveries.
• Coordinate dispatch, receipt and tracking of IT equipment and business deliveries.
• Ensure all items are handled and delivered in accordance with procedures.

Print & Business Support Services

• Manage print requests and ensure timely delivery.
• Support multifunction devices and printers, including consumable replenishment.
• Maintain information security standards for printed and electronic materials.
• Resolve routine printer and equipment issues.

Team Collaboration

• Work collaboratively with colleagues and service partners to deliver a seamless customer experience.
• Proactively identify opportunities to improve workplace services.
• Support a culture of teamwork, accountability and continuous improvement.

About You

You will be an enthusiastic, adaptable and service-driven individual who enjoys helping others and takes pride in delivering an exceptional customer experience.

Skills & Experience

We're looking for someone who can demonstrate:

• Excellent customer service and communication skills
• Strong organisation and time management abilities
• A proactive approach to problem solving
• Confidence using Microsoft 365, Teams and workplace systems
• Ability to support workplace technology and office equipment
• Strong relationship-building and stakeholder management skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• A collaborative team-focused approach
• Attention to detail and commitment to high standards
• Awareness of health and safety and workplace compliance requirements

Experience in customer service, workplace services, hospitality, facilities management or front-of-house environments is desirable.

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.

We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.