IT Support Specialist Apprentice
Role
Your role will include a prompt resolution of software and hardware issues, effective communication, and continuous improvement of support processes. You'll play a pivotal role in delivering high quality technical assistance to our employees. Your responsibilities will encompass a broad spectrum of tasks, including equipment setup, software installation, and resolving software and hardware issues. You'll be the frontline responder for all IT-related queries, ensuring smooth operations across the organization. Role Responsibilities • Provide 1st and 2nd Line Support, addressing user complaints, information queries, and technical issues promptly and efficiently • Collaborate with Service Desk colleagues to enhance First Time Fix rates • Coordinate with Infrastructure colleagues to escalate and resolve 2nd/3rd line incidents • Utilise Jira as our company-wide ticketing system for efficient issue tracking • Troubleshoot desktop and laptop hardware issues, both on-site and remotely • Support the full suite of Microsoft desktop products, including Office 365 • Engage with other Microsoft products, such as Active Directory • Facilitate user onboarding and offboarding processes. Role is offer based with the potential to work on a hybrid remote basis once able to support colleagues remotely.
Training
Information Communications Technician - Level 3 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Functional skills up to level 2 as required to include English and Maths.
Blended on/off the job training and location to be confirmed.
Progression to a higher level apprenticeship/further training, to be confirmed if we can offer a full time role following completion
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BOURNEMOUTH AND POOLE COLLEGE, THE
- Working Week
- Monday to Friday 9am to 5pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st August 2024
- Start Date
- Sunday, 1st September 2024
Desired Skills
- Administrative skills
- Attention to detail
- Communication skills
- IT Skils
- Logical
- Non judgemental
- Number skills
- Organisation skills
- Patience
- Problem solving skills
- Team working
Qualifications
- 4 GCSEs including Maths and English GCSE or equivalent, grade 4 or above (Essential)
About the Employer
- Company
- SPYROSOFT LTD
- Location
- SmartBase, SmartBase Target Road, Aviation Park West, Christchurch, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- SPYROSOFT LTD
- Location
- SmartBase, SmartBase Target Road, Aviation Park West, Christchurch, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted