Senior User Researcher - Agentic AI / Quantitative Research - Outside IR35

Senior User Researcher -Agentic AI / Quantitative Research
Outside IR35: 475 - 525
5 month initial contract, likely to extend
ASAP Start
Once a week / once every 2 weeks to London

We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale.

You must either hold or be eligible for SC for this position.

Key Responsibilities
  • Lead the planning, design, and execution of user research activities for AI/LLM-powered services.
  • Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments.
  • Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective.
  • Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks.
  • Collaborate with AI engineers, designers, and product teams to translate research findings into actionable design and development decisions.
  • Prototype and test new human-AI interaction patterns , ensuring transparency, oversight, and trust.
  • Champion inclusive research practices, ensuring accessibility, safeguarding, and privacy are prioritised.
  • Lead stakeholder workshops, service assessments, and cross-government user research communities of practice.
Skills & Experience
  • Extensive experience as a User Researcher , with a track record of leading research on digital services or emerging technologies.
  • Proven hands-on experience conducting research on AI/LLM products or data-driven services .
  • Strong knowledge of qualitative and quantitative research methods, including statistical analysis.
  • Ability to evaluate AI/LLM model performance and outputs from a user-centred and compliance perspective.
  • Skilled in presenting complex findings to technical and non-technical audiences, building consensus and influencing decisions.
  • Experience working in government, regulated environments, or large-scale digital transformation programmes (desirable).
  • Strong understanding of accessibility, privacy, and safeguarding requirements in digital service delivery.
Company
SR2 | Socially Responsible Recruitment | Certified B Corporation
Location
London, UK
Employment Type
Part-time
Posted
Company
SR2 | Socially Responsible Recruitment | Certified B Corporation
Location
London, UK
Employment Type
Part-time
Posted