3rd Line Support Engineer

3rd line Support Engineer | Azure | O365 | Networking | Cloud-First 3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-BasedSR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring a 3rd line Support Engineer to serve as a technical escalation point, working closely with two junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems.This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate.Key Responsibilities:

• Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues
• Collaborate with junior permanent engineers
• Support BAU activities across cloud infrastructure and on-prem networking systems
• Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP
• Assist in the transition toward a modern, cloud-first operating model
• Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud
• Maintain docume
  • Team-oriented and culturally aware — you’ll be part of a tight-knit group
  • Adaptable, proactive, and solutions-focused
  • Based within commutable distance to Bristol (on-site 2 days/week)
  The Details:
  • Rate: £400–£450/day
  • Outside IR35
  • Duration: 3 months initial (extensions likely)
  • Location: Hybrid – 2 days/week on-site in the South West.
  • Join a collaborative, forward-thinking team making tangible IT improvements
  If you’re an experienced support engineer who loves solving problems and making teams better — apply now for immediate consideration.ntation and contribute to knowledge sharing within the team

Ideal Candidate Profile:

• Strong hands-on experience with Azure, O365, and core networking principles
• Proven track record in IT infrastructure or 3rd line support roles
• Comfortable owning escalations and guiding more junior engineers
• Experience with ERP systems (e.g. NetSuite) is a plus, not a must