Application Support Specialist

Application Support Engineer | Technology | London or Manchester | £40-50k

Are you an Application Support Engineer who thrives on solving complex problems and ensuring system stability? This is your chance to join a leading technology company with a mission to help arts organisations succeed. You'll become a key member of their Engineering team, working in a collaborative, low-ego environment to maintain and improve a market-leading platform that drives revenue and builds stronger audience relationships.
As an Application Support Engineer, you will:

• Ensure observability tools are configured to give full visibility of system health.
• Respond to incidents and urgent issues in a timely and effective manner.
• Investigate and triage operational issues in collaboration with the wider engineering team.
• Maintain and improve the reliability, scalability, and quality of operational services.
• Document and report on defects, problems, and risks, sharing knowledge through dashboards and coaching.

What We're Looking For

• Proven experience working in an operations or support team managing SaaS applications.
• A strong background in SQL Server and Azure SQL.
• Experience with Log Analytics and Kusto Query Language (KQL).

If you are someone who can calmly and competently coordinate incident responses and communicate fluently with both engineers and client success teams, then we want to hear from you.
This is a full-time, hybrid role based in either London or Manchester, with a competitive salary of £(phone number removed) per annum. They have a great benefits package, including flexible working options, 35 days of paid leave (including bank holidays), a 4-week sabbatical after five years, and a company pension scheme. If you are ready for a challenge, want to make a tangible impact and grow your career, apply now.