DevOps Engineer - ServiceNow - Inside IR35

DevOps Engineer – ServiceNow – Inside IR35SR2 are supporting a major operational resilience and ServiceNow optimisation programme with a regulated organisation. You’ll join an in-flight transformation focused on improving Change Management, CMDB accuracy, automation and integrations across a complex enterprise environment.This is a hands-on engineering role working across ServiceNow workflows, Discovery, integration patterns and CI/CD enablement, collaborating with onshore teams and offshore delivery partners.Key Responsibilities

• Configure and enhance ServiceNow Change Management workflows, automation, approvals and risk models.
• Implement and optimise CMDB data models, class structures, relationships and governance rules.
• Integrate Change processes into CI/CD pipelines to enable automated governance within DevOps workflows.
• Develop scripted automation, Flow Designer logic and Integration Hub patterns.
• Support testing, troubleshooting and platform optimisation activities.

Required Experience

• Strong hands-on experience across ServiceNow Change Management, CMDB and Discovery.
• Understanding of MID servers, Integration Hub, APIs and enterprise integration patterns.
• Experience improving CMDB data quality, reconciliation and automated ingestion.
• Familiarity with CI/CD tooling and automation (e.g., Jenkins, Git, Azure DevOps, AWS pipeline tools).
• Ability to design or enhance workflow automation, business rules and scripting.