L2 Support Engineer Public Sector SC & NPPV Cleared

L2 Support Engineer | Public Sector | SC & NPPV Cleared Location: Hybrid – weekly travel to client site near Southampton Clearance: SC & NPPV active clearance required - SC as a minimum Rate: Dependent on experience (Inside IR35)Start: November Duration: Initial 6 months, likely extensionSR2 is supporting a consultancy client on a long-term public sector programme and we’re looking for a Level 2 Support Engineer with experience in secure environments and strong troubleshooting skills across infrastructure and cloud services.Key requirements:

• Proven experience in L2 technical support
• Comfortable working with AWS-hosted infrastructure
• Strong understanding of service support workflows (ITIL frameworks beneficial)
• Comfortable supporting CI/CD pipelines and cloud-native tools
• Experience with ticketing tools (e.g. ServiceNow, Jira)
• Excellent stakeholder communication and escalation management
• SC and NPPV clearance is essential

A great opportunity to join a high-performing public sector team where secure systems knowledge and strong support capabilities are key.