Product Manager - AI / Conversational Services

Product Manager – AI / Conversational ServicesSR2 is supporting a central government programme exploring the next generation of digital public services using agentic AI. The work focuses on creating AI-driven prototypes that deliver personalised, conversational experiences to help citizens navigate key life events.We’re looking for a hands-on Product Manager to help shape, deliver and test these prototypes in collaboration with designers, researchers, and engineers. You’ll take ideas from concept to prototype, focusing on what can be learned, tested, and applied at scale across government.Key Responsibilities

• Lead day-to-day delivery of a cross-functional team developing AI-driven prototypes.
• Define product vision, MVPs, scope, and success metrics aligned to programme outcomes.
• Shape backlog priorities around testable hypotheses and rapid iteration.
• Collaborate with stakeholders to align on goals, outcomes, and ethical use of AI.
• Ensure prototypes are usable, testable, explainable, and compliant with the GDS Service Standard and AI Ethics Framework.
• Coordinate user testing with partner organisations and apply insights to product refinement.

Requirements

• Proven experience delivering AI or data-led Proofs of Concept (essential).
• Strong track record in agile product delivery — defining MVPs and managing multidisciplinary teams.
• Understanding of conversational or generative AI, including model behaviour, orchestration, and evaluation.
• Excellent stakeholder engagement and ability to translate complex ideas into clear, testable outcomes.
• Awareness of user-centred design, accessibility, and ethical AI principles.
• Eligibility to become SC cleared or holder of active SC clearance. 

Why This RoleYou’ll help shape how AI transforms citizen interaction with government — developing new design patterns, prototypes, and delivery approaches that could define the future of digital public services.If you’re excited by testing emerging AI capabilities in real-world settings and thrive in collaborative, mission-driven teams, we’d love to hear from you.