Service Designer

Service Designer | Public Sector Digital Services

Rate: Up to £450/day
IR35: Inside IR35
Location: Largely remote, with occasional travel to Leeds
Contract: 6 months
Start: ASAP

We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team.

Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice.

What you'll be doing

• Design end-to-end user journeys across complex digital services
• Facilitate workshops with stakeholders and delivery teams
• Produce service blueprints, journey maps and design artefacts
• Collaborate closely with User Researchers, Content Designers and Developers
• Apply user-centred design principles throughout delivery
• Support discovery, alpha and beta activities where required

Essential Experience

• Previous Service Design experience within UK Government or Healthcare
• Strong user-centred design capability
• Experience working within agile multidisciplinary teams
• Workshop facilitation and stakeholder engagement
• Journey mapping and service blueprinting
• Designing accessible digital services

This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.