Service Transition Manager - NPPV3 & SC Cleared
Service Transition Manager - NPPV3 & SC Cleared
Key Responsibilities
Essential Experience
Desirable
We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme.
You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into BAU.
This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment.
Key Responsibilities
- Own and coordinate end-to-end Service Transition activities.
- Lead services through operational readiness, go-live, Early Life Support and BAU handover.
- Define and embed effective ITIL service management processes.
- Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams.
Essential Experience
- Active NPPV3 and SC Clearance.
- Strong, recent Service Transition Management experience.
- Experience leading services through development, operational readiness, go-live and BAU.
- Experience transitioning complex cloud-hosted services, ideally within AWS.
- Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement.
- Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations.
- Good technical understanding of microservices, APIs, integrations and event-driven architectures.
- Understanding of CI/CD, monitoring, resilience, security and live-service support.
- Experience managing service acceptance, transition risks and operational readiness.
- Strong stakeholder management with the ability to drive actions and decisions.
Desirable
- Experience within policing, national security or another secure government environment.
- Experience working on large-scale government digital programmes.
- AWS certifications such as Solutions Architect, SysOps or DevOps.
- Experience transitioning high-profile or operationally critical services.