Support Engineer

Support Engineer (Team Lead)  Bristol | Hybrid | Outside IR35 | £400-£450Azure | O365We are working with a fun, vibrant, mid-sized company based in outer Bristol who are looking for a driven and hands-on Support Engineer to support a small team. This is a 3 month initial contract with good scope for extension due to the scope of work.The Role You’ll take ownership of providing high-quality IT support across the business, while leading and developing a team of two junior engineers. This is a great opportunity for someone who thrives on solving technical problems but also enjoys coaching and guiding others.Key responsibilities:

• Acting as the go-to point for escalated support issues (2nd/3rd line).
• Mentoring and developing a team of two Support Engineers.
• Delivering first-class customer service to internal users.
• Troubleshooting and resolving issues across hardware, software, and infrastructure.
• Driving improvements in processes and documentation.

Requirements:

• Experienced in IT support (2nd/3rd line level).
• Proving experience mentoring or guiding others.
• Skilled across Microsoft technologies (Windows, O365, Active Directory, etc.).
• Knowledgeable in networking fundamentals (DNS, DHCP, TCP/IP).
• A clear communicator who enjoys working with people as much as with tech.

Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.Support Engineer / Service Desk Engineer / Desktop Support Lead / IT Team Lead / Operations Engineer / Application Support Engineer / App Support / Tech Support / IT Support / IT Helpdesk