Dynamics 365 Consultant - Outside £475 - 6 Months - Lincoln

Contract: 6 months | £575 per day | Lincoln - 2 Days I'm looking for an experienced Dynamics 365 Contact Centre Consultant to join a programme delivering a modern, voice-led contact centre using Dynamics 365 Omnichannel, Copilot Studio, and Azure Communication Services (ACS). This is a hands-on contract role focused on telephony, IVR, and voice automation, ideal for someone who understands both contact centre operations and Microsoft's voice stack.

• Design and implement end-to-end call flows and IVR journeys
• Configure Dynamics 365 Customer Service & Omnichannel Voice
• Build Copilot Studio voice-enabled bots (IVR, routing, fallbacks)
• Integrate Azure Communication Services with D365 Omnichannel
• Set up queues, workstreams, business hours, and failover logic
• Build Power Automate flows for call events and bot outcomes
• Troubleshoot call routing, IVR loops, dropped calls, and session issues
• Support Teams Telephony / SBC / ICS integrations where required

• Strong experience with Dynamics 365 Contact Centre / Omnichannel Voice
• Solid telephony & IVR knowledge (DTMF, queues, transfers)
• Hands-on Copilot Studio and ACS experience
• Power Automate and Dataverse integration skills

Immediate interviews available.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.